At Casa Don Melchor, we take care of every detail to ensure you enjoy an exceptional experience.<\/p>\n
Please take a moment to review the following conditions before securing your reservation:<\/p>\n
Reservations:<\/strong> Reservations must be made at least 24 hours prior<\/strong> to your selected date.<\/p>\n Availability:<\/strong> Experiences are available Monday to Saturday<\/strong>, excluding public and national holidays. We remain closed on Sundays.<\/p>\n Due to the nature of our tasting experiences, visits are exclusive to guests aged 18<\/strong> and over.<\/p>\n Exception:<\/strong> At the Casa Don Melchor Lunch<\/strong>, under-18s may attend when accompanied by a responsible adult.<\/p>\n Any beverages not included in the Don Melchor pairing menu such as soft drinks, sparkling water or juices will be charged additionally<\/p>\n Supervision and responsibility:<\/strong> All minors must remain under the direct supervision of their parents or guardians throughout the visit. Vi\u00f1a Don Melchor SpA accepts no responsibility<\/strong> for incidents, accidents or any eventuality involving minors within our premises.<\/p>\n Pets:<\/strong> Pets are not permitted within our facilities.<\/p>\n We offer a helipad for guests who wish to arrive by air. Use of the helipad requires prior coordination<\/strong> with our team and is subject to availability.<\/p>\n Vi\u00f1a Don Melchor SpA is not responsible for any damage, delays or contingencies associated with aircraft use or with transport services contracted by visitors.<\/p>\n The aircraft operator is solely responsible for full compliance with current DGAC regulations and established aviation safety procedures.<\/p>\n The room may be used for meetings or other activities and is available for hire.<\/p>\n Rates:<\/strong><\/p>\n Use of the projector and screen is authorised exclusively for meeting<\/strong> purposes.<\/p>\n Attaching any presentation materials to the walls is strictly prohibited, and independently bringing food or refreshments is not permitted.<\/p>\n Users must respect all rules of use and noise levels, avoiding disruption to activities taking place in adjacent rooms.<\/p>\n <\/p>\n These Terms and Conditions govern the use of donmelchor.com<\/strong> and the sale\/booking of experiences at Casa Don Melchor<\/strong>. They complement\u2014and are incorporated into\u2014the Terms and Conditions of donmelchor.com<\/strong> (owned by Vi\u00f1a Concha y Toro S.A.). For any matter not outlined here, the policies of Vi\u00f1a Don Melchor SpA shall apply.<\/p>\n This site and its content are intended for individuals of legal drinking age<\/strong> in their country of residence.<\/p>\n All content on donmelchor.com belongs to Vi\u00f1a Don Melchor SpA. Unauthorised copying, reproduction, modification or distribution is prohibited. Product and experience specifications may change without prior notice.<\/p>\n Our site may contain links to third-party websites<\/strong>. Vi\u00f1a Don Melchor SpA is not responsible for their content. Although we aim to keep information updated, delays or changes<\/strong> may occur. We are not liable for damages or viruses resulting from accessing or using the site.<\/p>\n Personal data handling is governed by the current Privacy Policy<\/strong> of Vi\u00f1a Don Melchor SpA. By booking or contacting us, you accept this policy.<\/p>\n Vi\u00f1a Don Melchor SpA reserves the right to deny entry or request the removal of any person who arrives in an unsuitable condition<\/strong>, including:<\/p>\n Entry denial or removal does not entitle a refund<\/strong>.<\/p>\n Bringing in food, unauthorised beverages or any illegal substances is prohibited<\/strong>. No behaviour that disturbs other visitors or endangers the team or guests will be tolerated.<\/p>\n Playing music in common areas through mobile devices or other equipment is prohibited<\/strong>. Any use of speakers or music installations must be requested and authorised in advance.<\/p>\n Personal<\/strong> photography is allowed, provided it does not interfere with operations or other visitors. Commercial or professional<\/strong> use requires prior written authorisation<\/strong>.<\/p>\n Prices are shown in the currency indicated during purchase and may change without prior notice until the reservation is confirmed and paid. Promotions apply according to their published terms and validity.<\/p>\n If you require an invoice or receipt, please indicate this when making your reservation and provide the necessary details.<\/p>\n Any dispute will be submitted to the Courts of Justice located at the domicile of Vi\u00f1a Concha y Toro S.A., in accordance with Chilean law.<\/p>\n These Terms and Conditions may be amended when necessary. We recommend reviewing them periodically before booking.<\/p>\nPolicy for Under-18s:<\/h4>\n
Casa Don Melchor Lunch \u2013 Details for Under-18s<\/h4>\n
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Responsibility for Damage:<\/h4>\n
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Refund Policy:<\/h4>\n
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Helipad<\/h4>\n
Use of the Eduardo Guilisasti Room<\/h4>\n
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Terms and Conditions of Use<\/h4>\n
1) Scope<\/h4>\n
2) Age Requirement and Responsible Consumption<\/h4>\n
3) Website Use and Intellectual Property<\/h4>\n
4) Information, Links and Liability Limitations<\/h4>\n
5) Data Protection<\/h4>\n
6) Conduct and Safety<\/h4>\n
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7) Photography and Filming<\/h4>\n
8) Prices, Taxes and Changes<\/h4>\n
9) Invoicing<\/h4>\n
10) Jurisdiction and Disputes<\/h4>\n
11) Updates<\/h4>\n
Contact<\/h4>\n